Delivery & Returns

We aim to make your ordering process simple, transparent, and cost-effective.

Delivery Times:
Most orders are dispatched promptly and typically arrive within 5–7 working days.
For larger or bespoke orders, we’ll contact you if extra time is required.
Delivery Costs:
We offer free carriage on qualifying orders within our standard delivery areas.
Orders to certain postcodes may incur an additional surcharge (e.g., some remote areas, islands, and highlands). Any applicable surcharge will be clearly shown before you confirm your order.
No Surprises at Checkout:
We believe you shouldn’t have to fill your basket just to find out delivery costs. Our standard delivery policy is straightforward:
- Standard mainland UK delivery is carriage free on qualifying orders.
- Smaller orders or those outside the free-carriage threshold will have delivery charges shown at checkout.
- Remote postcode surcharges apply where our carriers charge extra.

We want you to be completely satisfied with your purchase. If you need to return an item:

Condition:
Items must be returned in resalable condition — unused, in their original packaging, and with any seals intact.
Return Costs:
Returns are at the customer’s own cost unless the product is faulty or we have made an error in your order.
How to Return:
Please contact us first to arrange your return and receive instructions. Send items to our returns address, ensuring they are securely packaged to avoid damage in transit.